Tag: system modernization
HMRC Tax Refund Delays Spark Outcry and Calls for Modernisation
Kieran Lockhart, Jun, 3 2025
HMRC is under fire for taking over four months to process some tax refunds, far beyond normal timelines. The Public Accounts Committee is demanding urgent system upgrades and AI use to tackle these delays and regain public trust, warning that escalating costs and complexity are damaging confidence.
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